Return Policy
At MiniatureSpot, we strive to ensure that our customers are satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please read our return policy below for full details.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Return Window: You have 30 days from the date you received your item to request a return.
- Non-returnable Items: Some items cannot be returned, such as custom or personalized products.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original payment method within 7 business days.
- Please note that shipping costs are non-refundable.
3. Exchanges
- If you received a defective or damaged item, we will happily exchange it for the same item, subject to availability. Please contact us at sale@miniaturespot.com with details of the product and the defect.
4. Shipping
- Return Shipping: You will be responsible for paying for your shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.
- Shipping Time: Shipping times may vary depending on your location. Estimated shipping times for returns from China are as follows:
- Asia: 7-14 business days
- North America: 14-21 business days
- Europe: 14-21 business days
- Australia: 14-21 business days
- Other Regions: 21-30 business days
5. How to Initiate a Return
- To initiate a return or exchange, please contact our customer service team at sale@miniaturespot.com with your order number and details about the product you would like to return or exchange. We will provide instructions on how to proceed.
6. Contact Us
If you have any questions about our return policy, please contact us:
- Email: sale@miniaturespot.com
Thank you for shopping with MiniatureSpot. We appreciate your business and are committed to providing you with the best customer experience.
